Terms and Conditions
System Clenz – Terms & Conditions
Terms Governing The Use Of Our Services
System, Clenz may ask you where you heard about us in order to gauge our marketing strategies
System Clenz cannot guarantee any exact times when accepting your booking, an approximate time will be provided and upon request we will call you to notify we have completed the job.
Valeting times given by System Clenz are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet service requested.
System Clenz reserve the right to alter or move a booking in line with machinery or equipment failure.
System Clenz reserve the right to take a deposit to secure the booking which if cancelled by you (the customer) within 7 days of the job date will be non refundable.
System Clenz reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable
System Clenz will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered
Prices charged by System Clenz are based on valet type, type of car and condition of the vehicle. Any price quoted over the telephone is an estimate only and should be used as a guide and not a guarantee
System Clenz reserves the right to charge each vehicle according to its condition, and the type of vehicle System Clenz reserves the right to amend any price during the valet should the condition not be as stated by the customer at the time of booking.
System Clenz reserves the right to refuse or deny additional valet services required that are not stated at the time of booking. Any additional services requested after the booking has been made will incur a charge in addition to the estimated price.
Credit Terms and Payment
Payment is due upon completion of your valet. For invoices not settled upon completion of your valet or for payments returned unpaid, System Clenz reserves the right to charge interest on the overdue debt at 8% PA and an administration fee to cover its debt recovery costs and any other costs relating to the collection of payment.
System Clenz require a minimum 7 days notice for a cancellation. If this is not adhered to we reserve the right to charge a flat fee of £20 or not refund any deposit taken.
System Clenz reserve the right to alter a booking or move a booking in accordance with equipment failure without penalty to the company
System Clenz will carry out a Vehicle Inspection prior to commencement of work. The customer will be advised of any areas of concern regarding the condition of the vehicle. All vehicles are cleaned and valeted at the customers own risk
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet
System Clenz will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted
All chemicals used by System Clenz are biodegradable and we have health and safety data sheets available in order to comply with Health and Safety legislation.
System Clenz has public liability insurance.
System Clenz will not be responsible for any paint flaking that occurs whilst cleaning the vehicle, only fully tested, high quality products are used. Paint flaking normally occurs when a vehicle has been re-sprayed and the body shop/car repairer has not followed correct procedures for preparing the cars body/plastics.
System Clenz will not be responsible for long term wheel damage. This normally happens when the customer or previous car wash personnel have cleaned the wheels with an acid based material. System Clenz only ever use acid-free cleaning products that cause no damage to customers’ wheels or to the environment.
Health and Safety
System Clenz operates in accordance to Health and Safety legislation and best practice and have a full and up to date Risk Assessment and Method Statement for all working procedures.
Advice of damage must be given in writing to System Clenz within 24 hours of completion of the valet and any claim in respect thereof must be made in writing to the System Clenz within seven days of completion of the valet. All other claims must be made in writing to System Clenz within seven days of completion of the valet. The System Clenz shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.
System Clenz gives no warranties or guarantees or makes any representations as to the value, saleability or acceptance of condition by lease or rental company and all other warranties, conditions, guarantees or representations, whether express or implied, oral or in writing, except as expressly stated in these terms and conditions are hereby excluded. System Clenz shall not be liable for any indirect, special or consequential damages, loss of profits, economic loss, loss of goodwill or loss of anticipated savings. The total aggregate liability of System Clenz in respect of any and all causes of action arising out of or in connection with the customer’s valet and System Clenz’s performance of services pursuant to such valet (whether for breach of contract, strict liability, tort (including, without limitation, negligence), misrepresentation or otherwise) shall be limited to the sums paid to System Clenz by the customer in respect of the valet pursuant to which liability has arisen. Nothing in these terms and conditions shall be construed so as to limit or exclude liability which cannot, pursuant to English Law, be excluded or limited including for death or personal injury or liability in respect of fraud or fraudulent misrepresentation.
By making a booking with System Clenz, the customer consents to its details being recorded for accounting and marketing purposes. The details will be kept by System Clenz even after the customer’s trading relationship with System Clenz has terminated. System Clenz may use the customer’s personal data to let customers know about goods and services similar to the goods or services provided to the customer previously and any others matters that System Clenz consider may be of interest to customers.
Variation to Terms and Conditions
These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the Website.
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between System Clenz and the customer into which these terms are incorporated.